Privacy Policy

This Privacy Policy explains how North Central Iowa Service ("NCIS," "we," "us," or "our") collects, uses, and protects information when you visit our website or contact us for service. We keep this simple. We collect only what we need to respond to you and run our business, and we do not sell your personal information.

Information You Provide

When you submit a service request or contact form, we collect the information you choose to give us. That typically includes your name, phone number, email address (optional), city or service address, and a description of the work you need. If you call us, we may keep a record of your request and contact details so we can schedule and complete the work.

Information Collected Automatically

When you visit the site, our systems and analytics tools may automatically record standard technical information, such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. This helps us understand how the site is used and keep it working properly.

Cookies and Analytics

We use Google Analytics to measure site traffic and understand how visitors use our pages. Google Analytics sets cookies and may collect usage data as described in Google's privacy resources. You can opt out by installing the Google Analytics Opt-out Browser Add-on, and you can control or delete cookies through your browser settings. The maps embedded on our service-area pages are provided by Google Maps, which may also set cookies when displayed.

How We Use Your Information

• Respond to your service requests and questions
• Schedule, perform, and follow up on service
• Send communications related to your service
• Maintain records, warranties, and service history
• Improve our website and the service we provide
• Meet legal, safety, tax, and accounting obligations

How We Share Information

We do not sell or rent your personal information. We share it only as needed to operate, for example with trusted service providers who help us deliver email, host the website, or analyze site usage, and only so they can perform those functions for us. We may also disclose information when required by law or to protect the safety, rights, or property of our customers, our team, or the public.

Data Retention

We keep service-related information for as long as needed to serve you, honor warranties, and meet legal, tax, and accounting requirements, then dispose of it securely.

Security

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your information against unauthorized access.

Your Choices and Rights

You may ask us to review, correct, or delete the personal information we hold about you by contacting us using the details below. Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, just call or message us.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.

Links to Other Sites

Our site may link to other websites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Significant changes will be reflected here.

Contact Us

If you have questions about this policy or your information, reach us at:

North Central Iowa Service
1700 13th Street North, Humboldt, IA 50548
Phone: (515) 332-1506
Or use our contact page.